Our terms & conditions

These User Terms (these “User Terms”) form a part of and are incorporated into any agreement between Add + Space Inc. and the individual or entity that entered into such agreement (“you” or “your”) that references these User Terms (the “Agreement”) to the extent you are a User (as defined in the Agreement). To the extent you are a User, by entering into the Agreement, you acknowledge and agree that you have reviewed and agree to be bound by these User Terms. All capitalized terms not defined in these User Terms shall have the meaning given to them in the Agreement. To the extent there is a conflict between the Agreement and these User Terms, the User Terms will control with respect to the subject matter hereof.

1. Add + Space Services. In the event that Add + Space provides Add + Space Services to you, you agree that: 

a. Add + Space takes possession of and stores your Items on your behalf and performs the Add + Space Services as your bailee; 

b. Add + Space may provide possession of your Items to one or more Providers or other third parties as sub-bailees for the storage of your Items (each, a “Storage Providers”); 

c. you have no rights to or rights to access any space, facility, unit, or other location, including a Space, where your Items are stored; 

d. your Items may be stored in separate locations in Add + Space’s discretion; 

e. will not attempt to contact or collect our Items from any Storage Provider; 

f. Add + Space may use third party as agents of Add + Space to collect, transfer, and deliver your Items (each a “Logistics Provider”); and 

g. as it pertains to you, your sole recourse for any damage or loss of items between the time that your Items are picked up the tie that they are returned to you by or on behalf of Add + Space is against Add + Space and is limited to those remedies contemplated by this Agreement and the Agreement, and you will have no remedy and will not attempt to bring a claim against any Storage Provider or Logistics Provider for any loss or damage to your Items.

Add + Space will use commercially reasonable efforts to collect or have collected Items and return or have returned such Items within any quoted time windows. Add + Space will not be in default or otherwise liable for any delay in or failure of its performance under this Agreement or the Agreement if such delay or failure arises by any reason beyond its reasonable control, including any act of God, or any acts of the common enemy, the elements, earthquakes, floods, fires, epidemics, riots, failures or delays in transportation or communications, or any act or failure to act by you or a Storage Provider. The parties will promptly inform and consult with each other as to any of the above causes that, in their judgment, may or could be the cause of a substantial delay in the performance of this Agreement. Add + Space may, in its sole discretion, reject and elect not to take possession of any item of personal property you seek to store with Add + Space.

2. User Responsibilities.

a. Packing Your Items. We reserve the right to refuse to accept any loose items or property. In order for your items or personal property to be picked up and stored by Add + Space, such property must be placed in a storage box provided by Add + Space for the purpose of packing your Items (each a “Storage Box”). For your safety, the wellbeing of our team members, and the care of your belongings, you may not pack more than 40 pounds of items or personal property into any single Storage Box. We reserve the right to refuse to accept any items or personal property that we reasonably believe weighs more than 40 pounds. We also reserve the right to ask you to re-pack any items, personal property, or Storage Box for our safety, for the safety of your property, or in order to comply with the obligations set forth herein. If you have questions about how these restrictions might apply to the items you wish to give to Add + Space to store, please contact customer service at [email protected] well in advance (and at least 24 hours before) your appointment for the pickup of your Items.

i. Preparing for Appointments. This Section applies to each appointment for pickup or delivery by Add + Space. Depending on the nature of your appointment, we may ask you to confirm your appointment in advance by contacting you via the Platform Services or the email or phone number in your Account. If you fail to respond and confirm your appointment or accurately update details to the appointment, including but not limited to the Add + Space Services to be rendered, the inventory of Items subject to the Add + Space Services, and our ability to access your home, or if any such information that you provided to Add + Space is inaccurate, Add + Space may cancel your appointment. If you wish to request a certificate of insurance in connection with us picking up your Items, you must do so by contacting us at [email protected] at least 2 business days prior to your pick up and Add + Space may, but is under no obligation to provide such certificate. Add + Space is not responsible for any damage to Items that we deem to have not been properly packed or otherwise prepared for transport and storage. You must be at the designated location of your appointment or otherwise make arrangements so that we can initiate the Add + Space Services when you request an appointment otherwise your appointment may be cancelled. The designated location for your appointment must be within the service area designated on the Platform Services in which you are signed up as a User (“Service Area”). In addition, Add + Space may cancel or reschedule your appointment if:

ii. the location of your pickup or drop off will happen is not in a safe environment without hazard; 

iii. Items to be picked up are not packed in Packing 

iv. s, accessible, and ready, in Add + Space’s discretion for transport and storage; 

v. there is not a clear path of ingress and egress to the location where the pickup will take place;

b. Change of Address. In the event your email address, residence address, mailing address, billing address and/or phone number changes, you must update the information in your Account through the Platform Services within 10 days of the change. We are not responsible if you don’t receive a notice from us because your address changed and you did not update your Account. Your Items may only be dropped off in the Service Area in which the pickup of such Items took place, Add + Space will have no obligation or responsibility to deliver any Items outside of such Service Area regardless of whether you are located in such Service Area. You are responsible for all fees hereunder accruing during such period that your Items are not able to be returned because you are outside of the Service Area.

c. Prohibited Items. You represent and warrant you will not provide or store any Items that are illegal to possess, perishable, consumable, noxious, living, capable of breaking or getting outside of any packing materials, has a primary purpose of causing harm to others or property, or requires specialized tools, equipment, or skill to move (“Prohibited Items”), including but not limited to: i. weapons, such as, firearms, swords, or maces; ii. explosives or combustibles, such as gunpowder, fireworks, ammunition, and highly flammable fluids and gasses. iii. items that are illegal to possess such as illegal drugs and stolen property; iv. liquids v. living animals, cultures, and insects, including but not limited to, house plants, fruit, meats, cheeses, animals, insects, fungal or bacterial cultures, etc. vi. anything intended to be eaten, including but not limited to, perishable and non- perishable food items. vii. special care items such as pianos, items with precision movements, pool tables, large mirrors or glass items, and exercise machines If Prohibited Items are discovered among your Items, you may be subject to additional fees and penalties, including and up to termination of your Add + Space Account. You further agree to indemnify, defend and hold Add + Space harmless from any claim, damage or liability arising out of or resulting from your Prohibited Items. Prohibited Items will be quarantined and, at our sole discretion, either disposed of or returned to you at your cost.

d. Valuables. We strongly advise you NOT place Items with a cumulative replacement value of greater than $100 USD in any Packing Box or store any valuable or fragile items or documents through Add + Space, including but not limited to currency, bonds, deeds, stock certificates, official personal documents, anything that contains personally identifiable information, or any items with high sentimental value (such as collectibles or family heirlooms) (collectively, “Valuable Items”). YOU UNDERSTAND AND AGREE THAT IF YOU NONETHELESS STORE VALUABLE ITEMS WITH ADD + SPACE, YOU WAIVE ALL RIGHTS AND CLAIMS AGAINST ADD + SPACE ARISING IN ANY WAY FROM STORING THESE VALUABLES WITH YOUR ITEMS TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

e. Right to Enter, Inspect and Move Your Items. You must photograph each Item you place in our possession prior to it being picked up by Add + Space and Add + Space reserves the right to inspect these photos. Add + Space (and its agents, representatives, and subcontractors) reserve the right to open and inspect any Storage Box in the event of an emergency, suspected criminal activity, suspected storage of Prohibited Items or violation of these User Terms. Should Add + Space, a Storage Provider, or a Logistics Provider receive a search warrant from a governmental agency, we or they may, without incurring any liability to you, immediately remove any seal from the relevant Item(s), allow your Item(s) to be searched and, if applicable, seized. Should Add + Space, a Storage Provider, or a Logistics Provider receive a subpoena, or a law officer or governmental agency requests documents or information about your Items, you agree that we or they may provide such information or documents without incurring liability to you. You acknowledge and agree that at any time while you are storing Items with Add + Space, we shall have the right, at our sole discretion, to move your Items to another warehouse facility in the continental United States. Any decision by Add + Space to move your Items will not affect your financial obligations to us during the course of your time storing with Add + Space.

f. Insurance for Appointments. You agree that you will solely rely on available insurance to provide you a defense and indemnity in regard to any claim that arises out of Add + Space’s work for you in your home, office or other location, even if Add + Space’s insurer denies you coverage for any reason. You shall not have and shall not claim any right to contribution, indemnity, or a defense from Add + Space in connection with any liability claim made against you, except as required by law. In the event that you suffer injury or damage to your property other than your Items while Add + Space’s employees or agents are in your home, office or other location picking up your Items, you agree that Add + Space’s liability shall be limited to its available insurance limits, and you shall not collect any damages you suffer or any judgment you are awarded from Add + Space’s non-insurance assets.

g. Failure to order storage. In the event you have received one or more Add + Space Storage Boxes, but have not within 30 days after receipt of these Storage Boxes ordered pick-up for the purpose of storage or returning them, you agree to pay USD 30 as a one-time fee for each Storage Box in your possession. 

h. Missed Delivery Fee. The customer is responsible for labeling properly, preparing, and packaging items for shipment in accordance with Add + Space’s requirement and to make themselves and the packed items available at the agreed pickup or delivery time. Add + Space inc. reserves the right to invoice the customer for failed pickups and deliveries as laid out below. i. No Pickup / No show Fee: $30.00 ii. Second Attempt Fee: The cost of the driver’s location to the pick-up or delivery location (We always try to make cost-efficient trips) iii. Package Undeliverable: The cost of the return to the pick-up location will be applied to the order. By submitting your order you understand and agree to pay these extra fees. If incurred, we will send you an invoice or we will charge your payment method on file directly.

3. Payment Terms for Users.

a. Fees Payable by Users. Prior to submitting a request to store your Items or have your Items picked up or dropped off, you will be shown the fees payable for the applicable Add + Space Services and any applicable taxes or service fees (collectively, the “Total Fees”). Total Fees for such Add + Space Services may include recurring time-based fees, such as fees for the Storage Services (as defined below) and/or one-time services fees, such as fees for any pickups or drop offs not provided at no additional cost in connection with the Storage Services or other services provided by Add + Space on a one-off basis. You agree to pay all fees or charges to your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable. You must provide Add + Space or our third-party payment processor with a valid credit card. By providing Add + Space or our third- party payment processor with your payment information, you agree that Add + Space or our third-party payment processor is authorized to immediately invoice your Account for all fees and charges due and payable to Add + Space hereunder and that no additional notice or consent is required. You agree to immediately notify Add + Space of any change in your billing address or payment information. Add + Space reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Platform Services or by e-mail delivery to you.

b. Automatic Renewal. The storage of Items on a time limited basis as part of the Add + Space Services (the “Storage Services”) thereof and the fees therefor are subject to automatic renewals. Certain pickups and drop offs of Items may be provided at no additional charge in connection with the Storage Services. Storage Services commence upon your signing up for Storage Services and will survive for the initial term identified at the time that you sign up (the “Initial Term”). After the Initial Term, and again after any subsequent renewal period, the Storage Services will automatically renew on the first day following the end of such period (each a “Renewal Commencement Date”) and continue for an additional period of the duration of renewal periods identified at the time you sign up for the Storage Services, or if no such duration is set forth, an equivalent period as the Initial Term, at Add + Space’s then-current price for the Storage Services. You agree that your Account will be subject to this automatic renewal feature unless you cancel your Storage Services. You may cancel your Storage Services via your Account on the Platform Services or by contacting Add + Space’s customer service at https://add.space/ or the app at least 30 days prior to the Renewal Commencement Date and having all of your Items to be delivered to you prior to the Renewal Commencement Date. If you elect to cancel your Storage Services, you are entitled to receive the applicable Storage Services pursuant to this Agreement and the Agreement until the end of your then- current term. If you have cancelled your Storage Services in accordance with this Section and had all of your Items returned, your Storage Services will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the fee paid for the then-current period.

c. Upgrades and Downgrades. If you choose to add, upgrade, or increase Storage Services in the middle of the Initial Term or a renewal period, such upgrade will take effect immediately and any incremental fees associated with such upgrade will be charged in accordance with this Agreement. In any future renewal period, the fees will reflect any such upgrades. If you choose to reduce or downgrade any Storage services, the downgrade will take effect as of the first day of the next renewal period in which any Items in excess of those permitted downgraded Storage Services are returned to you. 

d. Third Party Processor. By purchasing any Add + Space Services, you authorize Add + Space or our third-party payment processors to process payment from you now, and again, as applicable, at the beginning of any subsequent renewal period. 

e. Past Due Payment. Upon renewal of your Storage Services, if Add + Space does not receive payment, (i) you agree to pay all amounts due on your Account upon demand and/or (ii) you agree that Add + Space may either terminate or suspend your Account and any Add + Space Services to you until payment is received (upon receipt of payment, your Account will be activated and for purposes of automatic renewal, your new Storage Service commitment period will begin as of the day payment was received). If an automatic payment of fees for Storage Services is unsuccessful or is otherwise not received by Add + Space when due, you will be notified by Add + Space. If payment is not remitted within 14 days of being due, your Items may be held by Add + Space until the default is cured. If such default remains uncured, Add + Space may seek any remedy available to it at law as a bailee, including selling your Items in order to recover the amounts owed.

4. Term and Termination

a. Term. These User Terms are effective when you sign up as a User on the Platform Services and will survive until terminated in accordance with these User Terms or the Agreement. 

b. Termination. Add + Space reserves the right to terminate these User Terms for convenience at any time. If Add + Space exercises its rights to terminate the Agreement or these User Terms, you will promptly arrange for your Items to be returned to you in accordance with these User Terms. In the event that you wish to terminate these User Terms and your relationship with Add + Space as a User, you must terminate any Storage Services in effect in accordance with these User Terms, including having your items dropped off and notifying Add + Space. Any such termination will be effective upon the later of: (i) the date of termination of any Storage Services then in effect; and (ii) the date on which all amounts payable to Add + Space by you have been paid, or, if no Storage Services are in effect, no Items are in Add + Space’s possession and all amounts payable to Add + Space have been paid, upon notice to Add + Space. If you terminate the User Terms, Add + Space will return your Items to you in accordance with these User Terms, and you must pay the Total Fees associated with the Term until the cancelation or termination is effective at the end of the then-current renewal period in which your Items are returned to you. In the event that you do not arrange for your Items remaining in Add + Space’s possession to be returned to you within 90 days after any termination of the Agreement or the User Terms, then, Add + Space shall, to the extent permitted by applicable, be able to deem your Items abandoned and sell or dispose of your Items in accordance with applicable law. Your relationship with Add + Space as a User will terminate upon termination of these User Terms. All Sections of these User Terms that should by their nature survive any termination or expiration of these User Terms shall survive. In the event requested by Add + Space you will return to Add + Space or permit Add + Space to collect to you any Packing Box or other packing materials of Add + Space provided to you in connection with any Add + Space Services.

Provider Terms